Week 3

This week we are asked to do some research regarding 3 topics which is

1. IVR Customization

2. Find Me, Follow Me

3. 3-party voice conferencing

IVR Customization

IVR stand for Interactive Voice Response. It allows customers to access a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the instructions. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. Other than that, IVR system also can used to control any function where the interface can be broken down into a series of simple menu choices.IVR systems are to be deployed to be used by normal people for availing services, solutions from it. IVR system interacts with its user (caller to the IVR) through voice prompts. For example, if the voice prompts announces, “To know read your voice mail please press 1, or press 0 to end the call.”

Find Me, Follow Me

Find me and follow me are two call forwarding services that are commonly used in conjunction with each other. Find me service allows the user to receive calls at any location; follow me service allows the user to be reached at any of several phone numbers. Find Me, Follow Me gives users a choice of ways to be found or followed. They can have an incoming call to their business number ring any landline or mobile phone, including their desk phone. Users can have the phones ring simultaneously or in sequence, and they can have a message played that asks the caller to wait while their party is being located. Users can order the various actions in different sequences and combinations, and they can choose to answer a call with the press of a key. Finally, they can have the call go to voice mail only if all the other options fail to reach them. More important than what the system can do is how it decides what to do. Users can have Find Me locate them according to time of day and the day of the week — such as between 9am and 9pm, Monday through Friday — and go to voice mail at other times. They can also specify answering options for calendar days, a rarity in Asterisk systems. Additionally, users can set up a VIP list, which some call a boss-and-spouse list, of people who can reach them at any time.

 

3-party Conferencing

3-Party Conferencing allows multi-line systems to have a 3-way conversation between you and persons on 2 other lines. The 2 other lines can be inside lines, outside lines or a combination. (Under certain circumstances, the far end parties on a conference call may not hear one another clearly.) If we start either a call-in or call-back teleconference, we can control audio for attendees during a meeting - that is, we can mute and un-mute their microphones to allow only certain attendees to speak. It is also possible to host a meeting that includes a hybrid voice conference-that is, a voice conference that includes both a teleconference and an Internet phone conference.