After finish doing the 30 Q & A and the call flow, Mr Jeffrey continue discuss with us about the Beta Testing. About the last week call flow, my colleagues and I suppose to edit to more details. For example, under sales department I need to break to subcategories like features, packages, rate and reseller info. Besides that, I need to convert the call flow and Q & A into mandarin. Then transfer into sound using text to speech software.
Mr Jeffrey is explaining the call flow.
By using wave pad I can edit the sound.
Tasks:
1) Anticipate Q & As for Phone Explanation and create a call flow option branching out from Press 1 for Sales and Press x for Customer Service that will provide automated explanation users.e.g. Press 1 for Sales; Press 4 for frequently asked questions
Press 1 on how to signup
Press 2 on how to make a payment
Press 3 on activation process
2) Create agent profile
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