This week my task is to create a summary to summarize supplier for text-to-speech and speech-to-text. I need to divide in six subtopics which is supplier name, best virtual person, URL, Integration with Vendor Products, Integration with custom 3rd party application, and Product Summary.
Suppliers that I manage to find are as listed below:
Nuance
IBM
LumenVox
Amcom software
Fonix
CMU Sphinx
MacSpeech
SRC
Sensory
Philips
Other than that, I also need to do some research about Premise-based and Hosted Contact Center vendors. Premise-based are the traditional equipments and software that we need to install in the office. Hosted are those which you do not need to buy.
Below are the contact center vendors (premise-based):
eON Communication
Stratasoft
Vertical Networks
APEX Voice Communications
Avaya
Cantata (Dialogic website)
ClickFox
Spoken
Prosodie
Convergys
Below are the contact center vendors (hosted/on-demand):
Eagle ACD
Angel.com
Five9
Cincom
UCN
Envox Worldwide
Kunnect
Packet8
TeleTech
Virtual PBX
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