Week 9

This is the last month of my industrial training, I am going to make prepareration for beta testing. We will cover these things as below:

1) Canned Responses

     Industries

     a) Government

     b) Telcos

     c) Finance

2) Customer Service

3) Supervisory Skills

This week I will tackle the call script. A call script consists of Q & A designed anticipate questions from the caller, and what answers we could provide to each of the anticipated question. I was assigned to Dell, I need to prepare 10 Q & A touching on Sales, Customer Service, and Billing.